Search

Go

Office Location

520 S El Camino Real, Suite 332 San Mateo, CA 94402
Phone: (650) 513-1037

SAMPLE POLICY

Thank you for your interest in ELITE PROMO! We work hard to provide our clients with an unmatched selection of premium quality custom logo apparel, custom embroidered jackets, corporate logo wear and promotional products in general. Our web designers and product managers also work diligently to provide up to date and accurate specifications, superior quality product images and thorough product descriptions. We understand that the purchase of promotional products is an important investment, and we are dedicated to helping our clients select the items that best suit their individual needs. For this reason, we do our best to provide our clients with samples in a timely and stress-free manner.

Whenever possible, we try to avoid charging our clients for samples, however we do charge a non-refundable flat rate $20 processing and handling charge, which helps to offset the expense of shipping the samples to our clients. Samples under $50 MSRP typically are not charged for, however we do kindly request that our clients please return the samples to us within 30 days of receipt. You're also welcome to simply purchase samples if you plan to keep them, and one of our Account Executives will will be happy to quote you for any samples you'd like to order and keep. For samples exceeding $50 MSRP, we may require a deposit or pre-payment in order to process your sample request.

You may complete the below sample request form, or simply email us your request to samples@reachelitepromo.com. We respond to all inquiries within one hour of receipt during business hours, and promptly the following business day for inquiries received outside of normal business hours. Our regular business hours are Monday thru Friday from 8 a.m. until 5 p.m. PST. We observe most major Holidays.