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Office Location

520 S El Camino Real, Suite 332 San Mateo, CA 94402
Phone: (650) 513-1037


Business the Old Fashioned Way. That's how many of our clients have described their customer experience with us! We believe strongly in doing things the right way the first time, as well as doing what we say we're going to do when we say we're going to do it. This philosophy is reflected in the ELITE Promo 100% Satisfaction Guarantee. While we don't expect that you will ever experience any problems with your order, you can rest easy knowing that if you are not satisfied for any reason, we will be here to offer prompt & friendly customer service and make sure we don't rest until any and all issues are properly addressed to your satisfaction. We are Professionals in all that we do, and that will be reflected in each of your interactions with us.</div> <div style=" />


SATISFACTION GUARANTEE DETAILS

We guarantee that your order will be received free from defects or damage, and customized just as you requested and approved, or we will replace your order or issue you a full refund. To help avoid any issues with your order, paper proofs - and upon request speculative-samples - are provided for your approval, which verify exact sizing, placement and colors that will be used.

In the rare event a client receives their order and it is produced to the specifications called out on the approved proof yet they are simply not pleased for one reason or another, our number one goal will always be to find a reasonable and mutually agreeable solution to the issue, and we do our best in these instances to make things right. We encourage our clients to call or email us with any questions, concerns or issues as soon as they arise.


MANUFACTURER'S WARRANTY

Please note that many of the products we sell come with a manufacturer's warranty as well. In the event an item purchased from ELITE Promo is covered by a manufacturer's warranty and an issue arises, we will be more than happy to assist you with facilitating the repair or replacement with the manufacturer.

ELITE Promo is proud to have been providing superior, hassle free customer service to our valued clients and customers since 2008.

Please contact customer service at info@reachELITEgroup.com, chat with us live, or call 877.513.1037 for additional information on the ELITE Promo 100% Satisfaction Guarantee.


RETURN POLICY

ELITE Promo believes in 100% customer satisfaction! Our primary objective is to create a comfortable environment for customers to purchase our products. The custom nature of our products however do not allow us to accept returns for product that has been embellished so long as the embellishment was applied as called out on the order and on the approved proof. Please also understand that in most cases, once an order has been approved for production we may not be able to cancel the order and in the event we are able to, cancellation charges may apply. In the event an order is cancelled prior to product being approved for production and/or embellished, and assuming a client has asked or authorized us to order product for their order into one of our production facilities, restocking charges may apply.

We have a number of procedures in place to help avoid the need for returns, including a thorough artwork review and proofing process, and speculative samples are also available upon request.


APPAREL SIZING


Please understand that we carry a wide selection of apparel brands, and each brand may fit differently. Size charts are accessible on our website and we are happy to send size-run samples i.e. a sample of each size once a client has made a buying decision. Size run samples are the best way to ensure accurate sizing for your order and are strongly encouraged. Please contact your dedicated Account Executive for additional information.



ELITE is unique, in that all of our advertised prices include applicable setup charges, logo application as advertised and even UPS or similar ground shipping on orders with standard production times. Of course, variables like special requests, additional imprint colors or locations, and rush orders often times create the need for us to charge our customers more than what's shown on our website.